NOCTILIUM
Loading
Loading pageLoading
Loading pageEffective Date: August 4, 2026
Noctilium wants every order to arrive as described and in good condition. This policy explains ordinary return eligibility, final-sale products, cancellations, damaged or incorrect orders, and the process for approved refunds.
Return eligibility may vary by product, configuration, or release. The return terms displayed on the applicable product page at the time of purchase apply to that item.
Products may be identified as return eligible or final sale. Please review the product page before completing checkout.
Sticker purchases are final sale and are not eligible for ordinary returns or exchanges because of their low-cost and limited-release nature.
Final-sale status does not prevent a customer from contacting Noctilium when an order arrives damaged, contains the wrong item or quantity, is materially different from what was ordered, is missing an item, or is affected by a fulfillment error.
A product specifically identified as return eligible may be returned within 30 days after delivery, subject to prior approval from Noctilium.
Noctilium may decline an ordinary return that does not satisfy these conditions, except where a different remedy is required by applicable law.
Before sending an item back, contact support@noctilium.com with:
Noctilium will review the request and provide instructions when a return is authorized. Items sent back without prior approval or outside the provided instructions may be refused or may delay resolution.
Contact Noctilium as soon as possible to request a cancellation, quantity change, product change, or shipping-address correction.
Requests are not guaranteed after processing, production, assembly, packing, label creation, or shipment has begun. Made-to-order, limited-release, personalized, and final-sale products may not be cancelable after work or fulfillment has started.
If an approved cancellation is completed after payment was collected, the canceled amount will be refunded to the original payment method.
Contact Noctilium promptly if an item arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered.
Include photographs of the product, shipping package, shipping label, and packing materials when available. Keep the product and packaging until Noctilium confirms whether they are needed for inspection, carrier documentation, replacement, or return.
After reviewing the circumstances, Noctilium may provide a replacement, correction, refund, return label, missing item, or another appropriate remedy depending on product availability and applicable legal requirements.
If an order does not arrive, tracking stops updating for an unusual period, or an item was never shipped, contact Noctilium so the order and carrier information can be reviewed.
Noctilium may ask the customer to assist with a carrier inquiry or confirm delivery information. If Noctilium cannot fulfill a paid order, the affected unfulfilled amount will be refunded rather than replaced only with store credit.
For an ordinary approved return of a correctly fulfilled, return-eligible product, the customer is generally responsible for return-shipping costs unless Noctilium states otherwise.
When the return results from a verified Noctilium fulfillment error, damaged item, defective item, or incorrect product, Noctilium may provide a prepaid return label or another appropriate resolution.
Original shipping charges are generally not refundable for an ordinary return. They may be refunded when appropriate because of a verified fulfillment error, damaged or defective product, cancellation before shipment, or a requirement of applicable law.
Approved returns must be packed securely to prevent damage in transit. When practical, use the original packaging and a trackable shipping service.
Noctilium is not responsible for a customer return that is lost, misdirected, or damaged because of inadequate packaging or a shipping method selected independently by the customer, except where responsibility cannot lawfully be excluded.
Returned products may be inspected after receipt to confirm the item, condition, included parts, packaging, and stated reason for return.
Noctilium will notify the customer whether the return has been approved, requires additional information, or does not satisfy the applicable return conditions.
Approved refunds are issued to the original payment method unless another method is required by law or agreed to in writing.
Noctilium will initiate an approved refund within the timeframe required by applicable law after the return or cancellation has been accepted. Payment processors and financial institutions may require additional time before the credit appears on the customer’s account.
Noctilium cannot control the posting time used by the customer’s card issuer, bank, or payment provider after a refund has been submitted.
Direct exchanges are not guaranteed. Depending on the product, inventory, and circumstances, Noctilium may approve a replacement or ask the customer to return an eligible item and place a separate order.
Final-sale products are not eligible for ordinary exchanges, but verified damaged, defective, incorrect, or incomplete orders may still qualify for an appropriate correction.
Refunds for discounted purchases will not exceed the amount actually paid for the returned item. Promotional discounts may be recalculated when part of a qualifying order is returned.
Unless Noctilium offers a separate gift-return process, a refund is issued to the original payment method used for the purchase.
Customers are encouraged to contact Noctilium first so an order problem can be reviewed and resolved directly.
Noctilium may provide relevant order, delivery, communication, and transaction records to Stripe, financial institutions, or payment networks when responding to a payment dispute.
Nothing in this policy excludes, limits, or modifies a remedy, warranty, or consumer right that cannot lawfully be excluded, limited, or modified.
Return, cancellation, and refund questions may be sent to support@noctilium.com. Include the order ID when contacting support about an existing purchase.